Poor customer services is negatively a big impact in your business in several ways and the effect is highly felt on small business that rely on repeat customers.
Running the risk of alienating the current customer with sub standard service is a big risk the following can be seen.
Loss of current customer.
Loss of potential customers.
Loss of future customers.
Loss of reputation.
Loss of employees.
Loss of profits.
Before you start mistreating your clients think about the effect on your business. Invest on your customer service with the best technology and know how of your product and services that you offer.